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Customer Service Home / Knowledge base

Knowledge base : Customer Service

(3) Returns
How can I cancel my order?
How do I return an Item? How can get a Refund or Replacement on an item?
(12) Shipping
My package was not delivered within the expected timeframe specified during checkout; can I be credited back for my cost of shipping?
I believe my package was lost, what do I do?
(4) My Account and Orders
How can I submit a review for a product I’ve purchased?
How can I change my subscription status for OWC's newsletter?
(1) Eclipse
Eclipse Frequently Asked Questions (FAQS)

Knowledge base : Technical Support

(14) External Storage
Qx2 (USB 3.0): Arrays, Rebuilds, and Formatting Options
miniStack (All Versions): Drive Type Compatibility
(29) SoftRAID
Additional Installation Steps for Apple silicon Macs
Preparing Your Mac for SoftRAID Installation
(1) Drivers
OWC 0.5M USB-C Extension Cable Usage Notes
(10) Solid State Drives
Hard Drives & SSDs: Actual Formatted Capacity
Hard Drives & SSDs: OWC Formatting Guides
(46) Docks
Thunderbolt 2 Dock: Supported Resolutions (HDMI)
Thunderbolt 2 Dock: Switched Audio Channels
(21) Cables and Adapters
NewerTech Lightning Cables: MFI Certification
eSATA Extender Cable Adapter: Performance Issues
(12) Memory
RAM: How Much Do I Need?
RAM: Diagnostic Software Tests
(10) Batteries
NewerTech Batteries: Recharging Issues
LMP Bluetooth Keypad: Pairing with a Mac
(4) Expansion Chassis
Mercury Helios (TB2): Available PCIe Power
Mercury Helios (TB2, TB3): Verifying Noise Sources
(1) Enterprise
Mercury Pro LTO: IBM Tape Diagnostic Tools
(17) Software
Additional Installation Steps for Apple silicon Macs
Preparing Your Mac for SoftRAID Installation
(42) Thunderbolt
Mercury Elite Pro Dual (Thunderbolt): No Power Switch
RAID: Should I Replace a Failed Drive?
(4) Laptops
Thunderbolt 3 Laptops: Battery Mgmt. (10.15.5 )
Thunderbolt 4: Are My Thunderbolt 3 Products Obsolete?
(14) OS Installation/Backups/Migration
Mac OS: Migrating Data to a New Drive
Data Backup 3: Common Questions & Setup Tips
(12) Audio/Video
MiniDisplay Port to HDMI Adapter: Audio Support
Video Connections: Dual-Link DVI vs. HDMI
(18) Networking/Wireless
Mac: Reconnecting the Airport Antenna (Mac Mini)
Mac: Airport Extreme and Time Machine
(69) General Troubleshooting
NVRAM (PRAM) Reset Process
Data Transfer: Moved Drive to External Enclosure, Files Not Visible

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